This Privacy Policy describes how FrostyHaven (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from frostyhaven.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
– Basic contact details including your name, address, phone number, email.
– Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
– Account information including your username, password, security questions.
– Shopping information including the items you view, put in your cart or add to your wishlist.
– Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
– Companies who support our Site and Services, such as Shopify.
– Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
– When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
– Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
– Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
– Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
– Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
– With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
– With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
– When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
– With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:
Category | Categories of Recipients
—|—
Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Commercial information such as order information, shopping information and customer support information | Business and marketing partners
Internet or other similar network activity, such as Usage Data | Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided in the website. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us at support@frostyhaven.com
About Us
FrostyHaven is an online frozen food store committed to delivering premium-quality frozen vegetarian and non-vegetarian products straight to your doorstep. Using advanced freezing technology and maintaining the highest hygiene standards, we ensure every item remains fresh, nutritious, and delicious.
We offer a carefully curated selection of:
– Frozen vegetarian products
– Frozen chicken and meat
– Frozen seafood
– Ready-to-cook frozen meals
All our products are frozen at peak freshness to preserve their taste, texture, and nutrients.
In addition to our online service, we also have an offline store located in Hegde Nagar, where customers can explore our range in person and shop conveniently.
FrostyHaven – Freshness Frozen, Flavor Delivered!
Discover the perfect blend of convenience and quality with FrostyHaven. From wholesome frozen vegetarian delights to premium chicken, meat, and seafood, we bring peak-freshness meals straight to your kitchen.
Why choose FrostyHaven?
– Advanced freezing technology that locks in taste & nutrients
– Hygienic, high-quality products you can trust
– Ready-to-cook meals for busy days
– Shop online or visit our offline store in Hegde Nagar
Fresh. Nutritious. Delicious. That’s FrostyHaven
Disclaimer:
All images shown are for representational purposes only. Customers are advised to carefully read the batch and manufacturing details, directions for use, allergen information, health and nutritional claims (where applicable), and all other information provided on the product label before consumption. For combo products, individual item prices are available on the respective product page.
Refund policy
No Return Policy for Frozen Food
Please note: Due to food safety and quality concerns, we are unable to accept returns or offer refunds for frozen food after purchase. This policy helps to ensure the highest standards of food quality and safety for all our customers.
Here are some additional reasons why we have this policy:
- Temperature control: Once frozen food thaws, its quality and safety can be compromised. We cannot guarantee that returned frozen food has been kept at the proper temperature throughout its journey back to us, making it unsafe for resale or consumption.
- Food hygiene: Returning previously opened or thawed frozen food poses a risk of cross-contamination and the spread of foodborne illness. We prioritize upholding the highest hygiene standards, and accepting returns could undermine this commitment.
- Inventory management: Frozen food has a limited shelf life. Accepting returns would disrupt our inventory control and potentially lead to product waste.
Alternatives to Returns:
If you have concerns about your frozen food purchase, we encourage you to contact our customer service team. We’ll be happy to assist you and explore alternative solutions, such as:
Product replacement: If the product is defective & has taste issues, we may be able to offer a replacement.